This Privacy Policy explains how HONG KONG METAAGENT TECHNOLOGY LIMITED (香港虛影科技有限公司)(the “Company”, “we”, “us” or “our”), operating the HeroGuide platform at https://www.hero-guide.com, collects, uses, stores and protects your personal information. By using our services you agree to this policy.
1. Information we collect
- Account data: name, email, phone number, login credentials and profile details you provide.
- Order & travel data: itinerary, dates, destinations, party size, special requirements and communications related to bookings.
- Payment data: billing-related information processed by our payment partners (e.g. card networks, Stripe, PayPal, Airwallex). We do not store full card numbers on our own servers where the processor handles tokenization.
- Technical data: device type, IP address, browser, cookies and usage logs needed to operate and secure the Platform.
2. How we use information
We use personal data to:
- create and manage accounts, authenticate users and prevent fraud;
- process orders, payments, refunds and customer support;
- match travelers with local providers and facilitate service delivery;
- improve the Platform, comply with law and enforce our Terms;
- send transactional notices; marketing only with consent or where permitted by law.
3. Sharing
We may share data with: (a) local providers strictly as needed to fulfill your order; (b) payment processors and banking partners (including Airwallex / 空中云汇 where enabled); (c) cloud hosting, analytics and security vendors under contract; (d) authorities when required by law. We do not sell personal data.
4. Retention and security
We retain data only as long as needed for the purposes above, legal obligations and dispute resolution. We apply reasonable technical and organizational measures to protect personal information. No method of transmission over the Internet is 100% secure.
5. International transfers
As a Hong Kong–operated business serving global users, data may be processed in Hong Kong and other jurisdictions where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
6. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and withdraw consent where processing is consent-based. Contact us at contact@hero-guide.com. You may also lodge a complaint with a competent supervisory authority.
7. Cookies
We use cookies and similar technologies for session management, security and analytics. You can control cookies via your browser settings; disabling some cookies may affect Platform features.
8. Children
The Platform is not directed at children under 16 (or the higher age required in your jurisdiction). We do not knowingly collect their personal data.
9. Changes
We may update this Privacy Policy from time to time. The revised version will be posted on the Platform with an updated date.
Customer support & contact
- Legal entity: HONG KONG METAAGENT TECHNOLOGY LIMITED (香港虛影科技有限公司)
- Registered address: RM C20 BLK C 3/F, EAST SUN INDUSTRIAL CENTER, 16 SHING YIP STREET, KWUN TONG, KL, HONG KONG
- Brand / website: HeroGuide — https://www.hero-guide.com
- Email: contact@hero-guide.com
- Contact page: Support & contact form
- Response time: We typically respond to support requests within 24 hours on business days (Hong Kong time, Monday–Friday).
