Short answer
Before you book a local guide, confirm language fluency, exact inclusions, meeting point and start time, group size, walking vs car, overtime and cancellation rules, and how identity and reviews are verified. On HeroGuide, ask these in WhatsApp or on the quote before you pay.
Most booking regret comes from unspoken assumptions. Use this checklist in any destination — then hire through a marketplace that keeps the answers on the record.
Language and role
- What language will you guide in — fluently? Ask for conversation level, not greetings.
- Are you a guide, a driver, or both? See driver vs guide.
- Have you guided this specific brief before? Families, business, medical, photography, accessibility.
Inclusions and logistics
- What is included in the price? Guide time, car, fuel, parking, tickets, meals, tips.
- Where do we meet and at what time? Exact pin or hotel lobby name.
- What is the planned end time and overtime rate?
- Walking vs private car — which is this quote?
- Who books timed tickets? You or the guide — and by when.
Trust, money and contingency
- How is identity verified and where are reviews from?
- What is the cancellation / weather policy?
- How do we pay, and when? Prefer clear escrow or receipted payment.
- What happens if plans change mid-day? Who decides, and how is cost adjusted.
How HeroGuide uses this checklist
WhatsApp our team with city, dates, language and any must-haves from the list above — or post a trip request and compare written quotes. Read the full hiring playbook: how to hire a private local guide.
Frequently Asked Questions
What is the single most important question?
Language fluency for your real use case — sightseeing chat is different from medical or business interpreting.
Should tips be included?
Ask. Norms differ by country. Get a clear yes/no so the day-end does not become awkward.
How far ahead should I book?
Peak season and specialist languages: as early as your flights. Last-minute is possible in large cities but reduces choice.
Can I ask these on WhatsApp?
Yes — that is the point. A clear reply before payment is part of a trustworthy booking.
In this cluster
Ready to hire a verified local?
WhatsApp city, dates and language — we match you. Posting a trip for competing quotes is optional.
