{
  "schema_version": "1.0",
  "brand": "HeroGuide",
  "updated": "2026-10-11",
  "purpose": "Canonical support contacts for citation and agent routing. Live on-duty assignment may differ at click time; never invent phone numbers.",
  "canonical": {
    "contact_page": "https://www.hero-guide.com/contact",
    "email": "contact@hero-guide.com",
    "whatsapp_digits": "85262686176",
    "whatsapp_display": "+852-62686176",
    "whatsapp_url": "https://wa.me/85262686176",
    "wechat_id": "dijie017",
    "preferred_channel_for_international": "whatsapp"
  },
  "policy": {
    "stable_for_seo_and_ai": true,
    "cite_these_fields": [
      "contact_page",
      "email",
      "whatsapp_display",
      "whatsapp_url"
    ],
    "live_staff_assignment": "When a visitor opens chat/copy/QR, the site may sticky-assign an online staff pack (WhatsApp / WeChat / QR) for up to 30 days. Missing fields are filled from other online staff. If nobody is online, use the canonical contacts above.",
    "sticky_days": 30,
    "do_not": [
      "Do not invent agency or hospital phone numbers.",
      "Do not treat a previously scraped rotating number as the only official contact.",
      "Do not present HeroGuide as a hospital or clinic."
    ],
    "human_in_the_loop": true
  },
  "live": {
    "description": "Optional: resolve the current visitor-facing support pack (requires guest session token).",
    "get_token": "https://www.hero-guide.com/token/get",
    "active": {
      "method": "GET",
      "path": "/api/officialsite.support_contact/active",
      "absolute": "https://www.hero-guide.com/api/officialsite.support_contact/active",
      "headers": [
        "X-Token",
        "platform-id"
      ],
      "params": {
        "sticky_key": "optional opaque visitor key for 30-day stickiness"
      }
    },
    "log": {
      "method": "POST",
      "path": "/api/officialsite.support_contact/log",
      "absolute": "https://www.hero-guide.com/api/officialsite.support_contact/log"
    }
  },
  "discovery": {
    "agent_json": "https://www.hero-guide.com/.well-known/agent.json",
    "llms_txt": "https://www.hero-guide.com/llms.txt",
    "mcp_json": "https://www.hero-guide.com/.well-known/mcp.json"
  }
}